Zendesk is a global leader in AI-powered customer and employee service. We help businesses around the world deliver seamless, personalized interactions by combining intelligent automation with human expertise. Our platform includes AI agents, workflow automation, analytics, and omnichannel capabilities such as self-service, case management, and workforce tools – all designed to boost customer loyalty, reduce costs, and scale with ease.
We’ve set out to power exceptional service for every person on the planet. At Zendesk, people come first – whether we’re supporting customers or empowering each other. If you’re looking to do meaningful work with people who care – you’re in the right place.
Source: Great Place To Work® 2024 Australia National Employee Engagement Study
Start by earning Great Place To Work-Certified™ status through the Trust Index™ employee survey and the Culture Brief. Once Certified, eligible organizations are considered for Best Workplaces™ lists during the qualification period.
Best Workplaces™ recognition is based on employee feedback collected through the Trust Index™ survey, supported by your Culture Brief submission. This keeps the focus on the real employee experience rather than marketing claims.
Eligibility starts with becoming Great Place to Work-Certified™. Your organization also needs to meet the list’s timing and participation requirements, so your results fall within the qualification window for that Best Workplaces™ list.
The Culture Brief is a short questionnaire about your organization to support your survey results. The Culture Audit goes deeper, typically asking for more detailed descriptions and evidence of your workplace practices.
