New Research: Leaders Are Missing the Promise and Problems of Employee Resource Groups

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Employee Resource Groups (ERGs) are key to creating more inclusive, successful organizations, especially in light of the racial equity reckoning of the past several months.

But employees active in ERGs have it tough, and many company executives are unaware of the challenges. As a result, organizations are missing opportunities to make the most of ERGs and to recognize the groups as leadership incubators.

These are among the key findings of a new Great Place to Work® case study on ERGs. The research reveals that employees playing leadership roles in ERGs experience far less support for the groups than what company executives believe there to be.

ERG members also tend not see involvement in the groups as helpful to career progress, while business leaders assume that it will be. And when it comes to feeling a sense of belonging at work, there’s a significant divide between ERG leaders and their “executive sponsors”—senior company leaders who pledge to assist ERGs.

In particular:

  • 100% of executive sponsors of ERGs say company leadership encourages participation across ERGs. Only 52% of ERG leaders think that’s true
  • 78% of executive sponsors believe involvement in ERGs support career advancement, but only 40% of ERG leaders agree
  • This disconnect shows up in feelings of belonging as well – 91% of executive sponsors feel a sense of belonging at work, but only 76% of ERG leaders say the same

This research involved three Best Workplaces and roughly 80 ERG leaders and executive sponsors. We surveyed both ERG leaders and ERG executive sponsors to explore how similar their perceptions were on multiple issues related to diversity, equity and inclusion.

How ERGs drive company success

In the months since the murder of George Floyd, ERGs are emerging as a focal point of attention to equity issues in corporate America. ERGs are groups where historically marginalized employees have gathered to offer support to one another.

Members typically volunteer their time to hold meetings, arrange professional development activities and assist in company recruiting efforts.

 New Research Leaders Are Missing the Promise and Problems of Employee Resource Groups1

Image: Voya Financial employees representing Disabilities and Special Needs and African American ERGs.

ERGs also are increasingly vital to business strategy as organizations seek to improve their diversity and inclusion outcomes, innovate more effectively and serve more diverse markets. And many companies have turned to them to learn more about how to create a truly For AllTM workplace, where everyone feels a sense of belonging and can bring the best of themselves to work.

Our study found that ERG leaders are positive about their organizations overall. More than nine in 10 respondents said their companies are consistently taking meaningful actions to create a better society for all. 

It’s not easy being an ERG

Still, ERGs leaders face challenges. They typically lack budget, resources, authority and allies, and they feel underappreciated. 

  • Three out of 5 ERG leader have an individual contributor role. That is, no formal management position or authority in the organization
  • Roughly half (51%) reported having an annual budget of $5,000 or less
  • In over 50% of their written comments, ERG leaders identified resources as a top theme Time, money, dedicated support and recognition were the top responses to the question of what would best improve their ERG’s ability to meet its goals and objectives

Bagels, but what about the ERG budget?

Information about the dearth of resources for ERGs also surfaced during Great Place to Work’s recent For All Now Forum, a gathering of diversity, equity and inclusion leaders. During the September event, one attendee shared this comment: “There’s more spent on a bagel budget than the ERG budget.”

Another participant made a similar point—suggesting that a company may offer a $100,000 donation to racial justice organization but put only $500 into the ERG budget: “Internal and external communications have to match.”

Recognition omission

But it’s not just a money matter for ERG leaders. In our survey, 44 percent of the comments implied that work that goes unrecognized and lacks support and engagement from company leaders.

New Research Leaders Are Missing the Promise and Problems of Employee Resource Groups2

Image: ERGs at Reynolds American provide a network of support that fosters growth and development.

Although ERG leaders are generally stepping up to make their companies better, they have their doubts about how equitably their organizations make decisions about promotions. Just 64 percent of the ERGs surveyed reported that promotions are fair at their company; that’s 10 percentage points below the average at the Fortune 100 Best Companies to Work For.

Size matters

Finally, size makes a difference when it comes to ERGs. When groups have more people, they have more support and more influence. In our data, when groups have 100 members or more, they are 2x more likely to serve as a strategic resource for their organization.

The takeaways from the research are clear.

  • If your organization wants to advance diversity, equity and inclusion as well as business results, tap your ERG leaders
  • But first, listen to them through surveys and focus groups, looking out for gaps in experience
  • Next, support them with a meaningful budget, involvement from senior leaders and career advancement assistance
  •  Finally, help ERGs grow in numbers to reach critical mass—to benefit both members and the organization overall

I want to get recognized!


To be eligible for the World’s Best Workplaces list, a company must apply and be named to a minimum of 5 national Best Workplaces lists within our current 58 countries, have 5,000 employees or more worldwide, and at least 40% of the company’s workforce (or 5,000 employees) must be based outside of the home country. Extra points are given based on the number of countries where a company surveys employees with the Great Place to Work Trust Index©, and the percentage of a company’s workforce represented by all Great Place to Work surveys globally. Candidates for the 2017 Worlds Best Workplaces list will have appeared on national workplaces lists published in September 2016 through August 2017.