Infusing Tech Workplaces with Heart: Elevating Employee Experience Beyond Traditional Benefits

VALENTINA LWIN-BAILEY

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Valentina Lewin-Bailey

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At the forefront of Australia’s Best Workplaces™ in Technology 2024, employee benefits surpass the ordinary, placing the human touch at their core. These companies display a deep commitment to the holistic wellbeing of their people, recognising and addressing their individual needs with tailored programs.

From extensive parental leave to adaptable time-off policies, from wellness initiatives to flexible work arrangements, and even volunteer opportunities, these benefits are carefully designed to foster personal connections and a sense of customisation. Notable offerings include four weeks of paid bereavement leave, extended personal leave options, and flexible scheduling to support employees in harmonising their professional and personal lives.

 

Work from Anywhere: Redefining Workplace Flexibility

Embracing the principle of equality across their workforce, these tech leaders acknowledge that while some employees may require extended leave, others need the flexibility to work from various locations. Embracing modern tech roles’ ability to accommodate remote work, many are now offering work-from-anywhere options for a period, balancing expectations of different job functions with employees’ personal life circumstances.

Empowering People Managers to tailor flexibility according to individual, team, and business needs, these companies leverage the inherent flexibility of most tech roles to enable remote work. With clear guidelines and trust placed in their employees, many top workplaces now offer temporary domestic and international remote work opportunities. This arrangement not only enhances cost efficiencies, convenience and productivity but also underscores management’s respect and trust, cultivating deeper employee loyalty.

Take, for instance, Engaging.io, where a culture of true flexibility and trust is in play. This systems integration company enabled an employee to be live and work outside of Australia, based on their personal circumstance. Leveraging collaborative tools and methods, the seamless productivity success is powered by supportive and trusting leadership. This unique, flexible approach enables a harmonious blend of work and personal life, reflecting the company’s commitment to redefining workplace flexibility.

 

Holistic Well-Being: Customised Options

The Best Workplaces in Tech prioritise the mental well-being of their employees by offering daily or weekly meeting-free times, incorporating mental health leave into their policies, providing Mental Health First Aid accreditation and Crisis Management programs, and introducing a condensed workweek during the summer months to facilitate more time spent with family and friends.

The cloud solutions company AirTrunk, keeps its electric atmosphere for AirTrunkers, keeping them positively charged and helping them thrive in a fast-paced environment. Their AirFit wellness program offers a range of unique benefits that are flexible so AirTrunkers can use them in a personalised way. The Quarterly Recharge Days allow individuals to take select paid days off to boost mental wellbeing and reset when needed to suit individual situations – from attending to life admin, health, or simply taking a day off. All AirTrunkers also receive an allowance that can be used towards their personal wellness, which could be a gym or fitness class subscription, a meditation app subscription, or new exercise shoes. AirTrunkers are given the resources and the choice to decide how they take care of their wellbeing.

 

Out-of-the-Box Benefits: Gift-Like Offerings

Tech List organisations go beyond standard benefits, offering personalized gestures that deepen employee relationships and demonstrate genuine care, in turn creating lasting impressions and foster a sense of belonging.

IT Solutions Integrator, Insight’s compassionate approach to employee support extends outside the workplace, providing assistance during challenging times and unexpected emergencies. These meaningful gestures, such as replacing a broken hot water system when a teammate was financially unprepared, supporting with outsourced house chores when a colleague was injured, paying utility bills to provide temporary financial relief, and providing financial support for counselling for a family member who was dealing with a legal battle, are a few examples of the company’s genuine care for its employees.

In essence, the Best Workplace tech companies redefine employee benefits by infusing empathy and compassion, creating environments where employees feel valued and supported. By embracing diversity, prioritising well-being, and demonstrating genuine care, they create workplaces with heart where employees thrive and trust flourishes, ultimately contributing to long-term success and high levels of employee loyalty.

VALENTINA LWIN-BAILEY

Valentina brings 25 years of experience in organisational development, people and culture, and teaching and training experience from across higher education, government and private sectors in Australia and Myanmar (Burma). In the past 15+ years, she has been focused on employee engagement, workplace culture, leadership development and strategic planning. Her recent HR leadership roles included heading up functional HR teams in large and complex organisations, including crisis management during the pandemic and political unrest. She exercises her passion for people development by teaching, mentoring and coaching young HR professionals in the areas of HR, management and career planning. Valentina is a strong advocate for full-person wellness, and achieves balance through yoga, outdoor activities, cooking and enjoys spending time with family and friends.

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Great Place To Work® Best Workplaces™ in Australia 2024 Evaluation Methodology

Great Place To Work determines the list using our proprietary For All methodology. To determine the Best Workplaces in Technology list, Great Place To Work analyses the survey responses of tens of thousands of employees from Great Place To Work Certified™ companies in the technology industry.

Our survey enables employees to share confidential quantitative and qualitative feedback about their organization’s culture by responding to 60 statements on a 5-point scale and answering two open-ended questions. Collectively, these statements describe a great employee experience, defined by high levels of trust, respect, credibility, fairness, pride, and camaraderie. In addition, companies provide organizational data like size, location, industry, demographics, roles, and levels. Great Place To Work measures the differences in survey responses across demographic groups and roles within each organization to assess both the quality and consistency of the employee experience.

Statements are weighted according to their relevance in describing the most important aspects of an equitable workplace. Survey data analysis and company-provided datapoints are then factored into a combined score to compare and rank the companies that create the most consistently positive experience for all employees in this industry.

To be considered for the list, companies must be Great Place To Work Certified™ and nominate as a company in the technology industry.

We require statistically significant survey results, review anomalies in responses, news, and financial performance, and investigate any employee reports of company incompliance with strict surveying rules to validate the integrity of the results and findings. 

Categories

These organisations’ assessment is based 100% on employee responses to the Trust Index survey.

  • Micro 10-29 Employees
  • Small 30-99 Employees
  • Medium 100-999 Employees
  • Large 1000+ Employees

Great Place To Work® Best Workplaces™ in Australia 2023 Evaluation Methodology

Great Place To Work determines the list using our proprietary For All methodology. To determine the Best Workplaces in Technology list, Great Place To Work analyses the survey responses of tens of thousands of employees from Great Place To Work Certified™ companies in the technology industry.

Our survey enables employees to share confidential quantitative and qualitative feedback about their organization’s culture by responding to 60 statements on a 5-point scale and answering two open-ended questions. Collectively, these statements describe a great employee experience, defined by high levels of trust, respect, credibility, fairness, pride, and camaraderie. In addition, companies provide organizational data like size, location, industry, demographics, roles, and levels. Great Place To Work measures the differences in survey responses across demographic groups and roles within each organization to assess both the quality and consistency of the employee experience.

Statements are weighted according to their relevance in describing the most important aspects of an equitable workplace. Survey data analysis and company-provided datapoints are then factored into a combined score to compare and rank the companies that create the most consistently positive experience for all employees in this industry.

To be considered for the list, companies must be Great Place To Work Certified™ and nominate as a company in the technology industry.

We require statistically significant survey results, review anomalies in responses, news, and financial performance, and investigate any employee reports of company incompliance with strict surveying rules to validate the integrity of the results and findings. 

Great Place To Work® Best Workplaces for Women™ List Methodology

The Best Workplaces for Women™list is determined using Great Place To Work’sFor All™methodology to evaluate hundreds of Certified™Great Place To Work®organisations across Australia.   

Data is based on over 40,000 employee survey responses from women in Great Place To Work® Certified™ organisations across Australia. 

The survey 

The survey enables employees to share confidential quantitative and qualitative feedback about their organisation’s culture by responding to 60 statements on a 5-point scale and answering two open-ended questions. 

Collectively, these statements describe a great employee experience, defined by high levels of trust, respect, credibility, fairness, pride, and camaraderie. In addition, companies provide organisational data like size, location, industry, and the number of women in the workforce and management positions. 

Considerations 

Great Place To Work analysed the gender balance of each workplace, how it compares to each company’s industry, and patterns in representation as women rise from front-line positions to executive/C-suite roles. 
Survey data analysis and women’s representation figures are then factored into a combined score to compare and rank the companies that create the most consistently positive experience and opportunities for all women, regardless of their role or demographic background.   

Eligibility   

To be considered for the list, companies must be Great Place To Work Certified™. Companies must also employ at least 50 women. We require statistically significant survey results, review anomalies in responses, and investigate any employee reports of company in compliance with strict surveying rules to validate the integrity of the results and findings. 

Please note this list is NOT ranked. 

Great Place To Work® Best Workplaces™ in Australia 2023 Evaluation Methodology

Great Place To Work, the global authority on workplace culture, determined the Best Workplaces™ Australia 2023 List by conducting annual workforce studies through our Trust Index Survey™ and Culture Management platform Emprising®, representing the voices of almost 50,000 employees across Australia.

Employees responded to over 60 survey questions describing the extent to which their organisation creates a great place to work For All™, meaning that the company empowers all individuals to reach their full human potential. Eighty-five percent of the evaluation is based on what employees report about their experiences of trust and reaching their full human potential as part of their organisation, no matter who they are or what they do. We analyse these experiences relative to each organisation’s size, workforce make up, and what’s typical in their industry and region. The remainder of the evaluation is an assessment of all employees’ daily experiences of the company’s values, people’s ability to contribute new ideas, and the effectiveness of their leaders to ensure they’re consistently experienced.

To ensure surveys truly represent all employees, we require enough people in each organisation to respond that results are accurate to a 95% confidence level and 5% margin of error or better. We review any anomalies in survey responses, news and financial performance to ensure there aren’t any extraordinary reasons to believe we couldn’t trust a company’s survey results.

 

Categories

These organisations’ assessment is based 100% on employee responses to the Trust Index survey.

For larger organisations with more than 100 employees, we also use our Culture Audit™ tool, asking organisations to share with us their practices, policies and programs to creating a great workplace For All™ and evaluating the approach they take.

Why do you say in one place your national list scoring is based on 85%/15% and in another place that it is 75%/25%?

We are explaining two different things:

1.  The criteria we evaluate

2.  Where the data comes from